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Customer Experience & Innovation (CXI)


Description
Objectives:
- Introduction into Customer Centricity
- Identify multiple ways that companies show or can elevate their Customer Focus - and why that is important
Content
  • PRESENTATION OF THE SESSION
  • S5 Introduction & Intro Chapter 1
  • CONTENT
  • S5.1 Chapter 1: The secret to success
  • S5.1 Customer Centricity: The secret to success
  • S5.2 Introduction to Chapter 2
  • S5.2 Understanding your customer's journey
  • S5.2 Customer Centricty: Understanding your customers journey
  • S5.3 Introduction to Chapter 3
  • S5.3 Solving your customer's business challenges
  • S5.3 Customer Centricity: Solving your customers business initiatives
  • CASE STUDY
  • S5. Case Study
  • S5. Case Study
  • GROUP DISCUSSION & MASTERCLASS (6-7pm Barcelona Time)
  • S5. Group Discussion & Masterclass
  • TEST
  • S5. Test Innovation in Customer Centricity
  • SATISFACTION SURVEY
  • S5. Satisfaction survey
Completion rules
  • All units must be completed
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